Regulatory Compliance Consulting

The challenge

Consumer lending continues to face some unknowns. Our regulatory compliance consulting practice has seen fragmented operations and new challenges for corporate governance and financial services regulatory compliance.

Increased consumer protections across all products throughout the credit lifecycle have added rules—at times ambiguous ones—around all types of consumer communications and outreach. Thus, we believe that our industry needs to brace itself for increased governmental intervention and enforcement by multiple agencies.

Federal agencies and state attorneys general will scrutinize compliance management systems for role clarity, responsibility, and information sharing between the 1st and 2nd lines of defense. Examiners will be more likely to engage with the 1st line going forward.

Bridgeforce compliance consulting works with all firms, no matter where they are in their path to compliance—from those who are just starting compliance and control journeys to those with more established operations. We design sustainable solutions based on an organization’s size, capabilities and culture.

During the Great Recession and the pandemic, seven top 10 banks turned to our subject matter experts to navigate operational complexities. We’ve conducted hundreds of compliance assessments, written and mapped procedures for all major elements of consumer banking, driven process improvements, and provided support to stand up new compliance and control organizations.

There’s not one member of our team who hasn’t rolled up their sleeves to protect our clients and their customers on more than 145 compliance projects across 30 different lenders.