Thinkers and doers

Who we are

Bridgeforce helps financial services companies of all sizes bridge the gap between pressing challenges and emerging opportunities to succeed and thrive. Whatever the need, we bring a unique combination of skill, talent and insight to the project—and the right people armed with direct and relevant experience.

Our

Story

Bridgeforce was founded by two former banking leaders who grew tired of consultants who told them what they wanted to hear—and not what they needed to hear. While these so-called experts could identify strategic gaps, they often lacked the real-world experience to implement real-world solutions. So, Bridgeforce was born.

The Bridgeforce founders saw an opportunity to form a different type of financial services consulting firm, one where clients’ objectives come first and experienced practitioners—not career consultants—provide value-added, sustainable solutions that are also achievable. The formula was to build a company with both the knowledge and experience to develop best-fit solutions for each individual client, and to have the determination and authenticity to work through the real challenges of execution.

Bridgeforce Champion — the qualities Bridgeforce brings to every engagement

Bridgeforce is a different type of financial services consulting firm—experienced practitioners and problem solvers—not career consultants—who put clients’ objectives first and provide value-added, sustainable solutions that are also achievable.

95%
of our business comes from repeat clients
Our guarantee

95% of our business comes from repeat clients with high customer satisfaction. We are your nimble, trustworthy, collaborative and creative partner. We guarantee:

  • Qualified teams with real-world experience.
  • Assured delivery of sustainable solutions.
  • Efficient and faultless project management.
  • Cost-effective high-quality deliverables.
How we work

Our Approach

At Bridgeforce, we are an extension of our clients —the individuals and organizations with whom we have the privilege to work.

Here, client success is the direct result of our relevant experience, collective knowledge, ability to adapt and stay relevant, and an extraordinary commitment to providing the best recommendations.

Every Bridgeforce consulting area comprises expert consultants who have hands-on experience in a variety of services designed to help clients meet their internal and external challenges, as well as optimize economic and marketplace opportunities.

What we stand for

Our Values

Integrity

We never overpromise, but always strive to overdeliver.

Courage and Resolve

We have an unwavering commitment to hands-on involvement in every assignment.

Expertise

We bring a combination of strategic, operational, technological, and regulatory subject-matter expertise to every client relationship.

Innovation

We’ve made the organizational and financial commitment to stay at the cusp of emerging technology solutions to enable our clients’ success.

Confidentiality

There is no industry more attuned to security and trust. And there’s no one more committed to those beliefs than Bridgeforce.

Commitment

Your success is our success. It’s never the other way around.

How we operate

Our Culture

Our people are our priority

We invest in our people and give them the tools to maintain the highest level of industry knowledge and experience.

Communication is key

Direct and authentic communication with our clients helps us achieve real solutions, not short-term fixes.

Complex problems require innovative solutions

We focus on thought leadership and the ability to turn insights into action.

Get to the root

Resolving internal and external audit issues at the root cause ensures that sustainable practices are implemented.

Lead by example

Providing interim leadership to clients, if needed, ensures effective implementation of new advanced capabilities or processes.

Respond rapidly

We are quick to respond to clients’ needs and requests.

The team

Our Leadership

The minds that lead Bridgeforce are industry decision makers and problem solvers. Read about the rich experience across our team.

John Sanders, Managing Partner, CEO
John SandersManaging Partner, CEO
Andrew Domino, Managing Partner, COO
Andrew DominoManaging Partner, COO
Michelle Macartney, Managing Partner, Chief Compliance Officer
Michelle MacartneyManaging Partner, Chief Compliance Officer
Adam Thornber, Managing Partner
Adam ThornberManaging Partner
Tricia Wyatt, Associate Partner, Operations and HR
Tricia WyattAssociate Partner, Operations and HR
Bo Backerman, Director
Bo BackermanDirector
Lynne Cox, Senior Delivery Manager
Lynne CoxSenior Delivery Manager
Matt Fredericks, Program Manager
Matt FredericksProgram Manager
Brittany Gingrich, Senior Program Manager
Brittany GingrichSenior Program Manager
Ray Gomez, Senior Program Manager
Ray GomezSenior Program Manager
Kevin Kirchman, Senior Program Manager
Kevin KirchmanSenior Program Manager
Mike Olsen, Senior Delivery Manager
Mike OlsenSenior Delivery Manager
Matt Williams, Controller / Senior Program Manager
Matt WilliamsController / Senior Program Manager
Specialized reach

Our Partners

Our unique combination of skills and industry insights help our clients bridge gaps to solve a broad range of challenges. But for highly specialized needs such as platforms for loan origination advanced analytics for identity fraud and credit risk or proprietary machine-learning technologies we partner with the most innovative leaders in their respective fields. Together there’s no problem we can’t solve.

Bridgeforce Data Solutions

Improving Data Quality and Speeding Up Decision Cycles

Bridgeforce Data Solutions helps clients improve their data accuracy and speed up decision cycles through our fundamentally different approach to business intelligence. Most start with the data and look for what can be found in these big piles of data. We go the other way: leveraging deep expertise in lending businesses to define the questions and ongoing decisions that you need to answer in a data-driven way. We concentrate on helping clients in two key areas: Data Inspection & Compliance, and Data Insights & Analytics.

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CBS Academy

Coaching Better Skills

CBS Academy is dedicated to transforming professional and organizational performance. Our comprehensive approach includes online and in-person training, leadership mentoring, and a focus on deep expertise in financial service operations. We excel in converting employee turnover into loyalty, alleviating burnout with renewed purpose, and turning customer losses into gains. Since 1994, we’ve been global leaders in enhancing call center efficiency across collections, customer care, and sales, Certifying over 29,000 Agents and Leaders in hundreds of sites. Our mission is to foster sustainable improvements in performance, satisfaction, and team cohesion, underpinning our belief in work as a facet of a fulfilling life. Let’s elevate your business together.

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InsideARM

News, Insight, and Connection for Professionals in Consumer Finance

Professionals in financial services look to InsideARM for in-depth news, education, trend analysis, business development and networking. Our initiatives cover: Collections Legal & Compliance (insideARM) and Digital Collections Strategy (Collections & Recovery).

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Provana

Boost Efficiency, Secure Compliance and Ignite Organizational Growth

Provana is a highly specialized knowledge process management company delivering tech-enabled services to the credit and collections, legal processing, and revenue cycle management sectors. With over a decade of expertise in business process management (BPM), AI, RPA, regulatory compliance and secure data operations, Provana’s platform offers a comprehensive suite of modules for enhanced operational control and efficiency. The company’s global workforce is dedicated to serving a diverse array of clients, ranging from Fortune 100 corporations to small and medium enterprises. For more information, please visit www.provana.com.

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Put real experience to work

Talk with Bridgeforce